Terms of Service

Last updated: October 21, 2026

OVERVIEW

Welcome to RENELYZA! Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to RENELYZA. RENELYZA operates this online store and website, including all related information, content, features, tools, products, and services made available to provide you with a convenient shopping experience (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services.

These Terms of Service, together with any policies referenced herein, govern your access to and use of our Services and describe your rights and responsibilities when shopping with us.

Please read these Terms carefully before using our website or placing an order. They include important information concerning your legal rights, warranty disclaimers, and limitations of liability.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or jurisdiction of residence. If you permit a minor under your care to use our Services, you are responsible for their use to the extent permitted by applicable law.

When using our Services or placing an order, you may be asked to provide information such as your email address, billing address, shipping address, and payment details.

You agree that all information you provide is accurate, current, and complete and that you are authorized to provide it.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account. You may not sell, transfer, assign, or otherwise provide your account to another person without our prior written consent.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our products and their features, descriptions, and images as accurately as possible.

However, product colors and appearances may vary depending on your device, screen settings, lighting, and other factors.

We do not guarantee that the appearance of a product on your screen will exactly match the physical product you receive.

Product descriptions, availability, specifications, and prices may be updated from time to time without prior notice, subject to applicable law. We reserve the right to discontinue products or limit quantities offered to customers, geographic regions, or jurisdictions where permitted by law.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase the selected products under these Terms of Service. We reserve the right to accept or decline an order for legitimate reasons, including product availability, suspected fraud, pricing errors, or payment issues, subject to applicable law.

An order is not accepted until we confirm its acceptance. Payment must be successfully authorized or received as applicable.

Please review your order carefully before completing your purchase. If you need to cancel or modify an order, contact us as soon as possible at info@renelyza.com. We cannot guarantee that changes or cancellations will be possible after an order has been processed or shipped.

If we need to reject, modify, or cancel an order, we will make reasonable efforts to notify you using the contact information provided at checkout and issue any applicable refund.

All returns, refunds, and exchanges are subject to our Refund Policy.

You agree to purchase products for personal or household use and not for unauthorized resale or commercial distribution.

SECTION 4 – PRICES AND BILLING

All prices, discounts, and promotions are subject to change without prior notice. The price charged for a product will generally be the price displayed when you place your order, as reflected in your order confirmation, subject to correction of errors and applicable law.

Unless otherwise stated, prices may exclude shipping charges, applicable taxes, customs duties, and import fees. Any applicable charges will be displayed at checkout where required or available.

Prices and promotions offered through our website may differ from those offered by third-party retailers or other sellers. Special promotions may be subject to additional terms and conditions.

You agree to provide accurate and complete billing, payment, and contact information when making a purchase. You must promptly update your information when necessary to complete your transaction or allow us to contact you.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment processors to charge the applicable amount for your purchase, including applicable shipping fees and taxes.

SECTION 5 – SHIPPING AND DELIVERY

RENELYZA arranges for orders to be fulfilled and shipped through its shipping and fulfillment partners. Products may be shipped directly from a fulfillment supplier to the customer.

Processing and delivery estimates are provided in our Shipping Policy and, where applicable, at checkout.

Delivery dates are estimates and are not guaranteed. Delays may occur because of shipping carrier disruptions, supplier processing, customs procedures, weather conditions, or other circumstances beyond our reasonable control.

Once your order has shipped, tracking information will be provided when available.

If your order is delayed, appears to be lost, or arrives damaged, please contact us at info@renelyza.com so we can review the situation and help determine the appropriate next steps.

Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded.

SECTION 6 – INTELLECTUAL PROPERTY

All content made available through our Services, including text, product descriptions, graphics, logos, images, videos, designs, and website layouts, is owned by RENELYZA, its licensors, or the respective rights holders and is protected by applicable intellectual property laws.

You may access and use our Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, display, transmit, or commercially exploit website content without prior written permission from the applicable rights holder, except as permitted by law.

Nothing in these Terms grants you ownership of or a license to any RENELYZA, Shopify, or third-party intellectual property unless expressly stated.

RENELYZA's name, logos, branding, product names, and related materials may be protected trademarks. You may not use them without prior written permission.

Shopify's name, logo, and other trademarks belong to Shopify. All other trademarks appearing on our website belong to their respective owners.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

Our Services may provide access to tools, applications, or features offered by third parties. We do not necessarily control, monitor, or endorse these tools.

Third-party tools are provided subject to their applicable terms and conditions. To the extent permitted by law, we make no independent warranties regarding third-party tools and are not responsible for their availability, functionality, or performance.

Your use of optional third-party tools is at your own discretion. Please review the applicable provider's terms and privacy practices before using them.

We may introduce additional features, tools, or resources in the future. Such features will form part of our Services and will be subject to these Terms unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites, applications, or resources.

These links are provided for convenience and do not necessarily imply endorsement. We are not responsible for the content, accuracy, policies, products, or services offered by third parties.

If you access a third-party website, you do so at your own discretion and risk. We encourage you to review its terms of service and privacy policy before providing personal information or making a purchase.

Questions, complaints, or claims concerning third-party products and services should be directed to the relevant third-party provider, without limiting any rights you may have against us under applicable law.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is hosted on Shopify, which provides the e-commerce platform used to offer our Services.

However, purchases made through our store are transactions between you and RENELYZA. Shopify is not the seller of products offered through our store and is not responsible for the products we sell or for the fulfillment of our orders, except as otherwise required by applicable law.

Your use of Shopify-powered features may also be subject to Shopify's applicable terms and policies.

Nothing in this section limits any rights or remedies available to you under applicable law.

SECTION 10 – PRIVACY POLICY

Your privacy is important to us. Our collection, use, and disclosure of personal information are described in our Privacy Policy, which forms part of these Terms of Service.

Because our store is hosted by Shopify, Shopify processes certain information relating to your access to and use of our Services to provide and improve its platform.

Information you submit through our store may be shared with Shopify, payment processors, shipping and fulfillment partners, and other service providers when reasonably necessary to process transactions, deliver orders, provide customer support, or operate our business.

Some service providers may process information in countries other than your country of residence. Our handling of personal information is subject to our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for further details.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, ideas, or other feedback to us, you grant RENELYZA a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display that content for legitimate business purposes, including improving and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to submit the content and that it does not violate the rights of others or any applicable law.

You agree not to submit content that is unlawful, misleading, defamatory, abusive, obscene, fraudulent, or infringing, or that contains malicious software.

We may review, moderate, or remove content that violates these Terms or applicable law, but we are not obligated to monitor all submissions.

You remain responsible for the content you submit and its accuracy.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccurate information, or omissions concerning product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors, update information, and cancel or amend affected orders where permitted by applicable law.

If a correction materially affects your order, we will make reasonable efforts to notify you and, where required, provide an appropriate option before proceeding.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes. You agree not to use our website or its content:

• For any unlawful, fraudulent, or malicious purpose.

• To violate applicable laws or regulations.

• To infringe our intellectual property rights or those of others.

• To harass, threaten, abuse, defame, or harm another person.

• To submit false, misleading, or fraudulent information.

• To transmit spam, unauthorized promotional material, viruses, or other malicious code.

• To impersonate another person or misrepresent your identity.

• To collect personal information about other users without authorization.

• To interfere with the security, operation, or availability of our Services.

• To access, copy, scrape, or extract website data using automated means in violation of applicable law, our reasonable access restrictions, or third-party rights.

• To bypass security measures or attempt unauthorized access to our systems.

We may suspend or terminate access to our Services when we reasonably believe these Terms have been violated, subject to applicable law.

SECTION 14 – AUTOMATED AGENTS

Automated agents, bots, crawlers, and similar software may access or interact with our Services only to the extent permitted by applicable law and our technical restrictions.

Where required by applicable law or our published access rules, automated agents must identify themselves accurately, respect applicable access limitations, and avoid circumventing security measures or restrictions.

We may use reasonable technical measures to manage automated access, protect our website, and maintain the security and availability of our Services.

Nothing in this section is intended to prohibit activities that applicable law expressly permits.

SECTION 15 – TERMINATION

We may suspend or terminate your access to all or part of our Services when permitted by law, including where you materially violate these Terms or engage in fraudulent or harmful activity.

Termination does not eliminate any payment obligations or other liabilities that arose before termination.

Provisions that by their nature should continue after termination will remain in effect, including provisions concerning intellectual property, feedback, disclaimers, limitations of liability, indemnification, and applicable legal obligations.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times.

Product descriptions and other website content are provided for general informational purposes. We make reasonable efforts to keep this information accurate, but we do not guarantee that all content will always be complete or current.

To the extent permitted by law, we disclaim implied warranties concerning the Services and products, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in this section excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, RENELYZA and its affiliates, officers, employees, agents, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, arising from your use of our Services or products, where such exclusions are legally permitted.

To the extent permitted by law, our liability for claims arising from the Services or products will be limited as allowed under applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any applicable statutory consumer rights or remedies.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless RENELYZA and its affiliates, officers, employees, agents, contractors, and service providers from third-party claims, losses, or reasonable expenses arising directly from your unlawful use of our Services, your violation of these Terms, or your infringement of another person's rights.

This obligation does not apply to the extent a claim results from our own unlawful conduct or other circumstances for which applicable law prohibits indemnification.

We will provide reasonable notice of any claim for which indemnification is sought and allow appropriate cooperation in its defense.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary.

The remaining provisions will continue in effect to the extent they remain valid and enforceable.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with the policies referenced herein, constitute the agreement governing your use of our Services and supersede prior agreements concerning the same subject matter, to the extent permitted by law.

If any provision is ambiguous, it will be interpreted in accordance with applicable law.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by law.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, business restructuring, or sale of assets, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any disputes arising from your use of our Services will be governed by the laws applicable to RENELYZA and the relevant transaction, without excluding any mandatory consumer protection laws that apply to you.

Where required by applicable law, you may have the right to bring claims before the courts or other authorities in your place of residence.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, legal obligations, or Services.

The updated version will be posted on this page with a revised “Last updated” date where appropriate.

Your continued use of our Services after revised Terms are posted constitutes acceptance of the changes only to the extent permitted by applicable law. Changes will not remove rights that you have already acquired where applicable law prohibits doing so.

SECTION 24 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Store Name: RENELYZA

Legal Business Name: RENELYZA WELLNESS LLC

Email: info@renelyza.com

We will make reasonable efforts to respond to your inquiries as promptly as possible.