Privacy Policy
Privacy Policy
Last updated: October 21, 2026
RENELYZA (“we,” “us,” or “our”) operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide our customers with a convenient shopping experience.
Our store is powered by Shopify, which enables us to provide our Services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, interact with our Services, or otherwise communicate with us.
If this Privacy Policy conflicts with our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply to those matters.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described below.
1. Personal Information We Collect
For the purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our Services, we may collect the following categories of personal information, subject to applicable law.
Contact Information
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Full name
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Billing and shipping addresses
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Email address
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Phone number
Payment and Transaction Information
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Payment method and transaction details
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Payment confirmation and billing information
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Order history, purchases, returns, exchanges, and cancellations
Payment card information is generally processed by Shopify and our payment service providers. We do not necessarily receive or store complete payment card details.
Account Information
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Username and password, where applicable
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Account preferences and settings
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Information used to manage your customer account
Shopping Activity
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Products you view, search for, add to your cart, or purchase
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Wishlist items, where available
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Interactions with promotions and offers
Communications
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Messages, emails, and customer support inquiries you send to us
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Information you provide when reporting an issue or requesting assistance
Device and Usage Information
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IP address and device identifiers
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Browser type and operating system
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Network and connection information
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Pages visited, browsing activity, and interactions with our website
We may also use certain information to understand customer preferences and improve the shopping experience.
2. How We Collect Personal Information
We may collect personal information from the following sources:
Directly from you: When you place an order, create an account, complete a form, subscribe to marketing communications, or contact us.
Automatically through our website: Through cookies, pixels, analytics tools, server logs, and similar technologies when you browse or interact with our Services.
From service providers: From companies that provide payment processing, website hosting, analytics, customer support, shipping, and order fulfillment services on our behalf.
From business partners and other third parties: Where permitted by applicable law, we may receive information from advertising partners, marketing platforms, and other third parties that help us operate and improve our Services.
3. How We Use Your Personal Information
We use personal information for the following purposes.
Processing and Fulfilling Orders
We use your information to:
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Process payments and confirm purchases.
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Prepare and fulfill orders.
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Coordinate shipping and delivery.
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Share necessary order information with suppliers, fulfillment partners, and shipping carriers.
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Handle returns, refunds, exchanges, and cancellations.
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Provide order confirmations and shipping updates.
RENELYZA may use third-party suppliers and fulfillment partners to ship products directly to customers. We share only the information reasonably necessary to fulfill orders and provide related services, subject to applicable law.
Providing Customer Support
We use your information to respond to questions, investigate order issues, process requests, and communicate with you about your purchases.
Improving Our Services
We may analyze customer interactions and website usage to improve our website, product selection, customer experience, and business operations.
Marketing and Advertising
Where permitted by law and subject to your preferences, we may use your information to:
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Send promotional emails or other marketing communications.
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Inform you about new products, offers, and promotions.
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Measure advertising performance.
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Display relevant advertisements on our website or other platforms.
You may opt out of marketing emails at any time by using the unsubscribe link in the email.
Security and Fraud Prevention
We may use personal information to verify transactions, detect suspicious activity, prevent fraud, protect customer accounts, and maintain the security of our Services.
Legal and Regulatory Compliance
We may process personal information when necessary to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our policies, or protect our legal rights.
4. How We Share Personal Information
We may share personal information with third parties when reasonably necessary to operate our business, provide our Services, or comply with legal obligations.
These third parties may include:
Shopify: Our e-commerce platform provider, which hosts our store and helps process information related to website activity and transactions.
Payment Providers: Companies that securely process payments and help detect or prevent fraudulent transactions.
Suppliers and Fulfillment Partners: Third parties that help prepare, process, and ship customer orders. Because some orders may be fulfilled through dropshipping arrangements, these partners may receive your name, shipping address, contact details, and order information as necessary to deliver your purchase.
Shipping and Delivery Companies: Carriers and logistics providers that transport orders and provide tracking information.
Technology and Service Providers: Companies that support website hosting, analytics, customer service, communications, and other business operations.
Advertising and Marketing Partners: Third parties that help us measure advertising performance or deliver marketing services, subject to applicable law and your privacy choices.
Legal and Regulatory Authorities: Government agencies, regulators, courts, or other parties when disclosure is required by law or reasonably necessary to protect our rights, customers, or business.
Business Transaction Partners: Parties involved in a merger, acquisition, restructuring, financing, or sale of business assets, where permitted by law.
We do not authorize our service providers to use personal information for purposes unrelated to the services they provide to us, except where otherwise permitted by law or your consent.
5. Shopify and Our E-Commerce Platform
Our store is hosted by Shopify. Shopify collects and processes certain personal information about your access to and use of our Services to operate, maintain, and improve its platform.
Information you submit through our store may be transmitted to Shopify and to other service providers involved in processing transactions, fulfilling orders, providing customer support, and operating our website.
Shopify may also process information under its own privacy policies and for its own platform-related purposes.
To learn more about how Shopify handles personal information and to review available privacy choices, visit:
Shopify Consumer Privacy Policy
You can also visit Shopify's Privacy Portal for information about available privacy rights and requests:
6. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, and similar technologies to support website functionality and understand how visitors interact with our Services.
These technologies may be used to:
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Remember shopping cart contents and preferences.
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Help our website function properly.
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Understand website traffic and performance.
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Analyze customer interactions.
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Support advertising and marketing activities, where permitted.
You may be able to manage cookies through your browser settings or any cookie preference tools provided on our website.
Disabling certain cookies may affect website functionality or your shopping experience.
Where required by law, we will request consent before using non-essential cookies or similar technologies.
7. Third-Party Websites and Links
Our Services may contain links to websites, applications, or platforms operated by third parties.
If you follow a link to a website we do not operate or control, you should review that website's privacy policy, security practices, and terms of service.
We are not responsible for the privacy practices, content, or security of third-party websites, except to the extent required by applicable law.
Information you share publicly on third-party platforms may be visible to other users and may be used by those platforms in accordance with their own policies.
8. Children's Privacy
Our Services are not intended for children who are not legally permitted to use them under applicable law, and we do not knowingly collect personal information from children in violation of applicable legal requirements.
If you are a parent or legal guardian and believe that a child has provided personal information to us unlawfully, please contact us at info@renelyza.com.
We will review the request and take appropriate steps, including deleting the information where required by law.
9. Security and Retention of Personal Information
We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, maintaining business records, providing customer support, complying with legal obligations, resolving disputes, and enforcing our agreements.
The applicable retention period depends on the nature of the information and the reason it was collected.
10. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have certain rights concerning your personal information.
These rights may include:
Right to Access: Request access to personal information we hold about you.
Right to Deletion: Request that we delete personal information, subject to applicable legal exceptions.
Right to Correction: Request correction of inaccurate or incomplete information.
Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.
Right to Object or Restrict Processing: Request that we stop or restrict certain processing activities where the law provides this right.
Right to Withdraw Consent: Withdraw consent where we rely on your consent to process personal information.
Right to Opt Out of Certain Advertising or Data Sharing: Depending on your location, you may have the right to opt out of certain targeted advertising activities or disclosures defined as a sale or sharing of personal information under applicable privacy laws.
To exercise an applicable right, contact us at info@renelyza.com.
We may need to verify your identity before responding to a request. We will handle requests in accordance with applicable law and will not unlawfully discriminate against you for exercising your privacy rights.
Global Privacy Control
Some browsers support Global Privacy Control (GPC), which communicates a user's preference to opt out of certain forms of data sharing or targeted advertising.
Where required by applicable law and supported by our website systems, we will honor applicable GPC signals.
For more information, visit:
Marketing Preferences
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.
Even if you opt out of marketing communications, we may still send non-promotional messages necessary to complete your orders, provide customer service, or communicate important account or policy information.
11. Additional Rights for Residents of the EEA and United Kingdom
If you reside in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under applicable data protection laws.
Depending on the circumstances, these may include:
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Requesting access to your personal information.
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Requesting correction or deletion of personal information.
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Requesting restriction of processing.
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Objecting to certain processing activities.
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Requesting data portability.
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Withdrawing consent where processing is based on consent.
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Lodging a complaint with your local data protection authority.
Where applicable, we process personal information on legal bases such as performing a contract with you, complying with legal obligations, pursuing legitimate interests, or obtaining your consent.
Where we rely on legitimate interests, we consider your rights and interests as required by applicable law.
To exercise your rights or ask questions about our data practices, contact info@renelyza.com.
12. International Data Transfers
Your personal information may be transferred to, stored in, or processed in countries other than the country where you live.
These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information, such as recognized contractual protections or other lawful transfer mechanisms.
13. Complaints
If you have concerns about how we collect, use, or disclose your personal information, please contact us at info@renelyza.com.
We will review your concerns and respond as appropriate.
Depending on your location, you may also have the right to lodge a complaint with the relevant data protection authority or appeal a decision concerning your privacy rights.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, service providers, legal obligations, or regulatory requirements.
When we make changes, we will publish the revised policy on this page and update the “Last updated” date.
Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically to stay informed about how we handle personal information.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information rights, please contact us:
Store Name: RENELYZA
Legal Business Name: RENELYZA WELLNESS LLC
Email: info@renelyza.com
We will make reasonable efforts to respond to privacy inquiries in accordance with applicable law.