Shipping Policy
Last updated: October 21, 2026
Thank you for shopping with RENELYZA. We are committed to processing your orders carefully and delivering your purchases as safely and efficiently as possible.
1. Order Processing Time
All orders are processed within 1–3 business days after the order is placed.
Orders are not processed or shipped on weekends or public holidays. During promotional events, holidays, or periods of high demand, processing times may be slightly longer.
2. Shipping and Delivery Times
Once your order has been processed and shipped, the estimated delivery time is 7–15 business days, depending on your delivery location and the shipping carrier.
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier disruptions, weather conditions, high order volumes, or other circumstances beyond our control.
3. Shipping Confirmation and Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking information, when available. You can also check the status of your order on our Track Your Order page.
Please allow some time for tracking information to become available or update in the carrier's system.
4. Shipping Address Accuracy
Please make sure your shipping address and contact details are accurate and complete before placing your order. We cannot guarantee delivery for orders with incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping information, contact us as soon as possible at info@renelyza.com. We will do our best to help, but changes may not be possible once an order has been processed or shipped.
5. Delayed, Missing, or Lost Shipments
If your order has not arrived within the estimated delivery window, please email info@renelyza.com with your order number so we can check its status.
If your tracking shows that your package is lost or has not been delivered, contact us and we will review the situation and advise you on the next steps.
6. Customs, Duties, and Taxes
Orders shipped outside the United States may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fees and are the customer's responsibility.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at info@renelyza.com and include:
- Your order number
- A description of the problem
- Clear photos of the item and its packaging, where applicable
We will review your request and work with you on an appropriate resolution in line with our Return & Refund Policy.
8. Contact Us
Questions about shipping, delivery, or your order? Email us at info@renelyza.com.
Thank you for choosing RENELYZA.