Refund Policy

At RENELYZA, your satisfaction is important to us. We want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review our refund and return policy below.

1. Return Window

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

2. Return Eligibility

To qualify for a return, your item must:

• Be unused and in the same condition in which you received it.

• Be returned in its original packaging, where applicable.

• Be accompanied by your order number or other proof of purchase.

To initiate a return, contact us at info@renelyza.com.

Please do not send any items back before receiving return instructions and authorization from our customer support team. Unauthorized returns may not be accepted.

3. Change-of-Mind Returns

If you wish to return an item because you changed your mind, ordered the wrong product or size, or no longer want the item, you are responsible for the return shipping costs, unless otherwise required by applicable law.

Original shipping charges, customs duties, import fees, and taxes are non-refundable where permitted by law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at info@renelyza.com.

To help us resolve the issue, please include:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the item and its packaging, where applicable.

Once we review and approve your claim, RENELYZA will provide an appropriate resolution, which may include a replacement, refund, or return instructions. For confirmed damaged, defective, or incorrect items, we will provide the applicable return or resolution instructions at no additional cost to you, subject to applicable law.

5. Sale and Final Sale Items

Sale items may be returned under the conditions outlined in this policy unless they were clearly identified as final sale before purchase.

Gift cards and items clearly marked as final sale are not eligible for return, except where required by applicable law.

6. Exchanges

If you would like a different product, size, or variation, we recommend requesting a return for your original item.

Once your return has been approved, you may place a new order for the replacement item, subject to availability.

7. Order Cancellations

You may request to cancel your order within 12 hours of placing it.

Please contact us as soon as possible at info@renelyza.com if you wish to cancel an order.

Cancellation requests are not guaranteed once an order has entered processing or has been shipped. If an order cannot be canceled, you may request a return in accordance with this policy and any applicable consumer rights.

8. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process the refund and display it in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@renelyza.com.

9. Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights or legal remedies that apply in your country or region.

Where applicable law provides additional rights regarding returns, refunds, defective products, or cancellations, those rights will continue to apply.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our customer support team.

Store Name: RENELYZA

Email: info@renelyza.com

We appreciate your trust in RENELYZA and thank you for shopping with us.